Delivery & Returns

Ordering Products:

  • Once you have selected the products you wish to order, click on the “Checkout” button at the end of the checkout process.
  • Once you have clicked on the “Checkout” button, you have made a binding offer for the sale of goods. Your offer at this stage is still subject to our acceptance. In order that we may accept your offer, we obtain an authorisation from your Credit card company for the amount detailed on the order summary page. We are not taking funds from your card at this stage, although the amount available for you to spend will be reduced by the authorisation. This is a normal process with the banks. If your credit card should not give an authorisation, your order will not be processed further.
  • The Body Shop Malta will E-mail you to confirm your product order has been received.
  • The Body Shop Malta will E-mail you again to confirm that the products you have ordered are being shipped to you.
  • We are deemed to have accepted your offer, and a corresponding contract of sale for the products you have ordered is concluded between you and The Body Shop Malta only upon those products being shipped to you, as detailed in the dispatch confirmation E-mail.
  • The Body Shop may refuse or be unable to process your order if:
  • The product you ordered is discontinued or no longer available.
  • Your credit card does not give authorisation for the payment of the purchase price
  • You do not meet the eligibility to order criteria set out above.
  • You want to ship to a freight forwarding company address for example Self Storage, Address Pal and Storage Wizard as they are unable to accept delivery

Returns

Note: If you choose to cancel your order you will be expected to return the goods in your order to us in perfect condition.  The Body Shop Malta will NOT refund the return delivery charges (cost for returning goods to us) and if you fail to return goods to us we may charge you for the cost incurred in collecting them from you. Your product can only be returned in the country it was purchased.